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Madrid & Barcelona Metro

Both subway systems offer free apps with offline maps—download them before your trip to save data

Offline Maps

Both subway systems offer free apps with offline maps—download them before your trip to save data

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What is an eSIM?

An eSIM (embedded SIM) is a digital SIM that allows you to activate a data plan without using a physical SIM card. It's built directly into your device, making it easier to switch carriers or use multiple plans without swapping plastic cards.

Will I get a new phone number with SmartRoam?

No, you can keep your existing domestic number. This means you can travel the world, stay connected with local networks, and still have your usual number active—no need to juggle multiple SIMs or inform your contacts of a new number. It's a seamless way to maintain communication without the hassle of changing numbers.

Embrace Freedom, Best Network Business Continuity, Enjoy Savings
  • Embrace Freedom – Gain the flexibility to scale and adapt your operations without being locked into rigid systems or contracts.
  • Best Network Business Continuity – Ensure your business remains operational with a reliable, high-performance network designed to minimize downtime and disruptions.
  • Enjoy Savings – Reduce operational costs through efficient infrastructure and competitive pricing, allowing you to reinvest in growth.
  • Which devices support SmartRoam?

    SmartRoam works with:

    ·      iPhone 11 and newer models

    ·      Samsung Galaxy S21 and newer models

    ·      Samsung Fold series

    ·      Google Pixel 3 and newer models

    ·      Other eSIM-compatible devices

    How do I install my SmartRoam eSIM?

    1.     Purchase a data bundle

    2.     Download the SmartRoam eSIM (you only need to do this once)

    3.     Follow the activation instructions in our app

    That's it! One download, then just add data whenever you travel.

    ‍

    How do I activate my eSIM when traveling?

    1.     Go into your device Settings

    2.     Tap Mobile Service/Cellular

    3.     Select your SmartRoam eSIM line and turn it on

    4.     Tap back, then re-enter the eSIM line settings

    5.     Ensure Data Roaming is turned ON

    6.     Change Mobile Data to use the SmartRoam eSIM line instead of your primary

    How do I track my data usage?

    Track your data consumption in real-time through your SmartRoam app dashboard. You'll see exactly how much you've used and how much remains.

    What data packages are available?

    We offer various data bundles to suit different travel needs and durations. Packages range from light use to heavy streaming options.

    View all plans here.

    Where does SmartRoam work?

    SmartRoam works in over 190 destinations worldwide, from major cities to remote locations.

    Are there any coverage limitations?

    While we aim for comprehensive coverage, connectivity can vary based on local infrastructure. Check our detailed coverage information for specific destinations.

    How can I get help if I have issues?

    Our support team is available to help with any questions or technical issues.

    Contact Us

    What is your refund policy?

    You can request a refund if:

    1.     You submit your request within 14 days of purchase, AND

    2.     The data allowance of your bundle has not been used (even partially), AND

    3.     Your bundle has not expired and is not due to expire shortly

    Additionally, you have the right to ask for a refund within 28 days if your SmartRoam is faulty and cannot be used or installed due to a technical problem originating from SmartRoam.

    What happens if I run out of data?

    You can easily purchase additional data through the SmartRoam app whenever you need it, without having to download a new eSIM.

    Join the SmartRoam Revolution.

    Stop switching. Stop overpaying. Start roaming smarter.

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